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FAQ’s

FAQ’s


Why should I use a Destination Management Company (DMC)?

When you appoint a DMC like Dream Escape, you are taking on a team of professionals with a deep and intimate knowledge of the destination you are visiting. Using a DMC saves you time, makes things simple and helps ensure that nothing is left to chance. A DMC uses its relationships and purchasing power to negotiate the best deals and gain exclusive access to properties that are not normally available to the public.

Why should I use Dream Escape?

We realise that time is a precious commodity, especially when it comes to planning inspirational travel experiences. Dream Escape affords you peace of mind by dealing with all your arrangements and identifying suitable properties, seeking out inspirational travel experiences and ultimately orchestrating your entire trip. We pride ourselves on our dependable local knowledge and our reliable and trustworthy suppliers. Between us, we have many years experience organising luxury, tailor made trips for our discerning clients. We only work with the best suppliers and know them personally and all the destinations and properties we use are visited regularly by members of the team to ensure we keep up to date with new products and developments.

What makes Dream Escape different from a travel agent?

We do not arrange international flights as a travel agent would. We create our own bespoke itineraries for each and every client. No trip is ever the same. They are made up of ingredients that we put together having found and discovered them ourselves whilst travelling around all our destinations. We have built up special relationships with all the owners of the properties we use along with all our other suppliers. We use guides that can transform your trip from merely a good one into a truly extraordinary one with their enthusiasm, knowledge and general passion for the country being visited.

Can we book accommodation direct?

No. We prefer our clients NOT to book their accommodation direct themselves. We have learnt through experience that it is important when planning a luxury bespoke trip to make sure that we are in control of all the arrangements. Above all we obtain favourable rates due to our personal relationships with the properties. It also ensures that we leave nothing to chance and that everything organised fits seamlessly together to provide the experience you and your clients are expecting.

Do you book international flights?

No. Dream Escape does not directly book or issue International flights to or from your chosen destination. However, we do arrange internal flights, private charter flights, boat and helicopter transfers as part of the overall trip. We will take over the travel arrangements once you or your client arrives in the country being visited.

Do you work with travel agents?

Yes. We are very happy to work with travel agents from all over the world. Travel agents understand their clients needs and expectations and Dream Escape understand the chosen destinations and match these expectations seamlessly. As such, the perfect holiday can be consistently delivered.

How do you plan our trip?

You will either call us on +44 (0)845 260 1085 (+353 (0)1 447 5235 for Ireland enquiries), email us on enquiries@dreamescape.co.uk or complete our online enquiry form and we will get back to you within 24 hours (48hrs over a weekend). We will then discuss your requirements and generally get to know one another. Once we have a good feel for your or your clients travel style, expectations and budget together with preferred destination and dates, we will start work on an exciting itinerary for you. When you are 100% happy with the proposed itinerary we will take care of every detail – including everything that needs to be booked, reserved, fine-tuned and arranged. We will always be on hand or at the end of the phone 24/7 while you or your clients are travelling with us.

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    • "Incredible service ! The BEST tour guides, tour options and always available to help smooth over any "snafus" that we ran across during our vacation. 5-star, A+ rating from us."

      Clients of Jessica Thompson, Fairway Travel, Virtuoso

    • "....their time in the U.K. was PERFECT – loved everything you guys did for them, and sang praises for everyone! Thank you!! "

      Connie Hanes, Herff Travel

    • "Everyone, from the Tour Guides to our excellent driver, were amazing. All aspects of the trip were beyond expectations. Even changing our day schedule for outside reasons (like the airline sending my bag to a city 120miles away) they were always happy to help and move the schedule around so we could keep enjoying our trip. Everyone made us feel at home and like family."

      Client of Leah Molinari, Molinari Travel, Gifted Travel Network

    • "Dream Escape was the trip of a lifetime. Excellent choice of hotels, tour guide was awesome, the planned tours were wonderful and very informative."

      Client of Trisha Rathke, VIP Travel Designs, Gifted Travel Network

    • "Dreamscape designed an itinerary that combined an exploration of Scottish history and culture and a visit to some of the filming locations for the hit TV show Outlander. The tour guides provided were personable and knowledgeable and responsive to our interests. Our driver who was with us for the entire trip was professional and pleasant and again, flexible and sensitive to our interests. The hotels were magnificent and the pacing of the trip, spending at least two nights in each hotel was perfect. The itinerary was everything we wanted!"

      Client of Susan Morley, Journeys around the World, Cadence

    • "Sally Strange was wonderful so knowledgable, friendly and fun. 100% would use her services again. We feel like we have a friend for life! We LOVED our tours, where we ate lunch, and spending the days with Sally......Thanks (once again!) for looking after our clients so well. We so appreciate you. "

      Lauren Ainsley, Black Tomato

    • "Rosie...thank you for giving us such a world-class experience in Scotland. Everyone had such a wonderful time and your presence was a large part of that. Your warmth and generosity in taking care of us on our little excursion is so beyond appreciated and I can’t wait to work with you again soon."

      Alex Martinetti

    • "Thank you so very much for the amazing trip to Scotland that you planned for us!! It was truly a once in a lifetime fabulous family trip!! Not only were the accommodations perfect, the activities were above expectations, given the people involved with so much knowledge and compassion for what they do....Many, many heartfelt thanks for making this trip so very special for our family. "

      Clients of Kristen Meckem, Kristen Meckem Travel, An Affiliate of Brownell

    • "I work regularly with Michael Davies, who I can not praise enough! Michael is a gem to work with and always delivers extraordinary client itineraries. "

      Jennifer McCrea, Boutique Travel Advisors

    • "We cannot thank you enough for all you did for us during our stay in Scotland! We loved every minute of it....and we loved you teaching us the history of each town and visit. "

      The Pogue Family - Clients of Amy Spence, Strong Travel

    • "We are so grateful for professionalism, expertise, and purely fun personality to entertain and educate our clients in all things royal! I do believe it was a smashing success. 😊"

      Pat Bowden, Red Letter Travel, an independent affiliate of Brownell

    • "Michael does such an outstanding job with making sure every itinerary he works on with me is well thought out. He is attentive to detail and always allows for the clients interest to be reflected in their tours. He makes sure that the perfect tour operator and chauffeur is paired with each client. I wanted you to know what a pleasure it is working with Michael and knowing my clients will always be well cared for when traveling with Dream Escape! "

      Jennifer McCrea, Boutique Travel Advisors

    • "Without a doubt, what made all of it so special and unforgettable was having the true pleasure of having Sally Strange as our guide. She was truly incredible..so full of life, energy, amazing historical knowledge anywhere we visited was extraordinary. Her sense of humor and fun personality made her extra special. Sally was a winner in every way."

      Clients of Betsy Talbot, Travel by Talbot (Brownell)

    • "Your team excelled on all levels! The execution of the itinerary was flawless!!! Well done. The clients LOVED Sally and this was just the second note from them about how exceptional she was. "

      Cathy Major, Cerulean World Travel

    • "I just wanted to send an e-mail to compliment the excellent service I have received with Susie Little. She has been absolutely wonderful to work with. She is quick to respond, easily answers all of our questions, and has had to be patient with my clients as we have made many changes and updates to the itinerary. I really appreciate all of her hard work and the beautiful itinerary she put together for my clients. They said they were in AWE and everything looked fabulous! Thank you for providing such excellent service and I look forward to working with you in the near future! Thank you so much!"

      Krista Boyles, Unique Romance Travel

    • "I want to extend my deepest gratitude for your incredible work on this project, we really could not have gotten it across the finish line without you and your team 😊"

      Marieta Carrrero, Boost Journeys

    • "I just wanted to take a moment to thank everyone at Dream Escape who helped in making the Gialamas' visit to London special. I know Dream Escape has many people behind the scenes that work on making an itinerary such as this flow seamlessly and I just wanted to say thank you for all of your hard work! "

      Jennifer McCrea, Boutique Travel Advisors

    • "Activities & Tours - All the events and guides were outstanding.- Guides - Simply the best. All of them. All outstanding! "

      Black Tomato Clients

    • "Thank you for everything you did to make the entire trip, special presentations and events so special. It has added a sparkle in my life!"

      Gretchen Ashworth Stewart, Client

    • "Dream Escape, to no one’s surprise, is the best in the business. I cannot begin to thank you for crafting a perfect vacation for these clients. They had nothing but fabulous things to say about each and every event."

      Nancy Ebel, Virtuoso Travel Advisor

    • "Couldn’t have asked for a better 1st trip to London!......The sites we saw were the best & Sally, you went above & beyond to make it memorable"

      Shannon Marie Long - Reed and Mackay

    • "Delightful to spend time and see the incredible city of London with you all. Dream Escape for a flawless job in seeing the best bespoke sites, Sally you are amazing. Thank you again as this was amazing"

      Josh Whitaker - Owner, Rudi Steele Travel

    • "Probably the best of the best in the UK and Ireland for organising amazing trips. They know their stuff, have fantastic relationships with suppliers and always go the extra mile."

      Rob Arrow, Al Tayyar Group

    • "Lovely suite. Fabulous private tours. Everything has exceeded our expectations. "

      William A Heim, Client

    • "I had the most wonderful time with you and learned so much...What you offer is rare and much needed in the truly exclusive travel world. "

      Jean Newman-Glock, Signature Travel Network

    • "You were the heart and soul of the trip….I truly admired your sunny personality, sense of humor, organization and professionalism.  You also demonstrated  that a guide’s work is never done as you were constantly researching….. Did you ever rest??? "

      Sharon Delano, Frosch

    • "We want to thank you and the team from Dream Escape.  All six of us in our group had a wonderful time, and we all agreed we owed that in large measure to the work of Dream Escape. From the onset of working with you, you demonstrated a tremendous knowledge about all the activities we wished to pursue —from playing golf to dining at excellent restaurants to seeing historical sites and the Tattoo and Fringe Festival.  And, then you executed "

      Thomas Cohen, Client

    • "THANK YOU a zillion times over for choosing/assigning Rosie to be with this family.  She MADE the trip for them – there’s no other way to put it! "

      Jill Jergel, Frontiers International Travel

    • "Our holiday in Scotland now tops their lists of best trips…… To their growing list of amazing and memorable first-time experiences, our sons may add fishing for trout and salmon on the River Tay; steering a motor boat on Loch Ness; and taking private guided tours on Culloden Moor Of the eight full days we were in Scotland, Alex and Mattie thought each and every day was the best"

      Michael Guadarrama & Trammi Nguyen, clients of Peter Carideo. CRC Travel

    • "All six of us were deeply moved by the whole experience. Bravo Dream Escape "

      Max Levy, Direct client

    • "Thank you Karen and all of the staff and guides affiliated with Dream Escape…..the Flemings are having an awesome tour of Scotland. You all have made me look like a star! "

      Joni Gerace, The Travel Society, LLC

    • "Thanks for all your help and we can chalk this one up as a big success!   Our anniversary celebration was all we could have hoped for "

      Clients of Courtney Regan, Affiliate of Brownell Travel

    • "Rosie was MORE than outstanding – she went out of her way to help us in every regard...She was so knowledgeable – we all loved her"

      Jill A. Jergel, Frontiers International Travel

    • "I cannot thank you, Nicola and all the Dream Escape “clan” for the wonderful care & attention you have provided, and are providing for my clients"

      Cindy Evans, Travel Consultant

    • "I hope I have another opportunity to work with Dream Escape in the near future. The company is so professional, yet approachable and easy to work with. It has been a pleasure!"

      Carole McFarland, Universal Travel

    • "Dream Escape is delivering in a superb manner. Jim Johnston is a great driver and one of the best guides we've had - I wish to very much thank the Dream Escape Team for fulfilling a Dream…"

      Donald M. Davis, President, Luxury Travel, Inc.

    • "Thank you all so much it's great to have trusted friends on the ground to take care of our clients!"

      Peter Carideo, CRC Travel

    • "The trip was great.... Dream Escape is the name of the game"

      Ann Lipschitz, Worldview Travel

    • "Your level of service is just outstanding"

      Debra Fini, VWTI

    • "Dream Escape don’t just organise trips – they create adventures"

      Financial Times, How to Spend it

    • "It was, without doubt, one of the most spectacular weekends I have ever had"

      Country Life

    • "David Tobin’s an ace at getting inside private castles and estates and he’s well connected.... "

      Conde Nast Traveller Magazine

    • "The level of service they provide is outstanding. They truly care about every aspect of the trip to ensure you have a fantastic stay. Rosie is a hidden gem of a tour guide. Just fabulous."

      Yvonne Malka, Signature Travel Network, April 2018

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