At Dream Escape, we are committed to respecting your privacy and to maintaining your trust and confidence.
The information we collect
Your personal data is anything which can identify you as a person such as: name, date of birth, gender, contact details, payment information, preferences for subscribing to our newsletters and information about what products and services you have ordered or shown interest in.
How we collect this information
We collect information about you when you make an enquiry (or booking) for our products and services through e-mail (including directly, via our representatives, consortia membership or from our website), request marketing or other communication from us or subscribe to our e-marketing or social media feeds.
We may also process your data on our website by collecting technical data using cookies or similar technologies. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse our website.
When someone visits www.dreamescape.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
How we use this information
Mostly, we will use this information about you in order to process your enquiry or booking and to ensure your travel arrangements run smoothly and to the high standard that you would expect from Dream Escape.
This will require us to pass the information on to our trusted suppliers such as (but not limited to) hotels, transport companies, guides and activity providers. As well as letting them know about your booking, we will share your name and contact details with them. We will not share sensitive information or your payment details without consent and they cannot contact you directly.
Where necessary, we may use this information for our legitimate interests or to comply with legal or regulatory requirements. We may need to use your data for another purpose which was not the original purpose but we will only do so if we think it is comparable or ancillary to the original purpose.
We endeavour to take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and Dream Escape will not share your information for marketing purposes.
Your data will only be retained for as long as necessary for the purposes for which it was required, including our legal, accounting and regulatory requirements.
Data Privacy Notice
What information we collect:
We hold personal data about you that you have given us during your visit to our website including your name and your email address.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports.
This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website.
Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Cookies contain information that is transferred to your computer’s hard drive.
These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit the Google page.
What are your rights?:
Under the regulations you have various legal rights, including the following.
You have the right to:
You may request to see the data we hold about you, or instruct us on any of these rights you wish to invoke, by getting in touch via any method on the contact page. We will respond within 30 days.
You can also unsubscribe from our mailing list by clicking the ‘unsubscribe’ button at the bottom the newsletters or emails that we send you. This will result in your data being automatically erased from the relevant mailing list.
Links to other Websites:
Our Website may include links to other websites of interest. If you have used these links to leave our site please note we cannot control and is not responsible for the contents or for any privacy or data collection policies they may employ.
As part of the registration process for our e-marketing, we collect personal information. We use that information for a couple of reasons: to tell you about great programmes you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing email@example.com
Your legal rights and how to contact us
You are entitled to view, amend, or delete the personal information that we hold. We will endeavour to ensure your personal information is accurate and up to date and you may contact us to correct or remove any information you think is inaccurate.
Our data privacy manager is Claire Banks. Please contact Claire with any questions or if you wish to exercise any of your legal rights on:
E-mail address: Claire@dreamescape.co.uk
Postal address: 10a Great King Street, Edinburgh, EH3 6QL
Telephone number: 0845 260 1085
You can make a complaint to the Information Commissioner’s office (ICO) but we would be grateful for the opportunity to address any concerns you have in the first instance.
"Everyone, from the Tour Guides to our excellent driver, were amazing. All aspects of the trip were beyond expectations. Even changing our day schedule for outside reasons (like the airline sending my bag to a city 120miles away) they were always happy to help and move the schedule around so we could keep enjoying our trip. Everyone made us feel at home and like family."
Client of Leah Molinari, Molinari Travel, Gifted Travel Network
"Dream Escape was the trip of a lifetime. Excellent choice of hotels, tour guide was awesome, the planned tours were wonderful and very informative."
Client of Trisha Rathke, VIP Travel Designs, Gifted Travel Network
"Dreamscape designed an itinerary that combined an exploration of Scottish history and culture and a visit to some of the filming locations for the hit TV show Outlander. The tour guides provided were personable and knowledgeable and responsive to our interests. Our driver who was with us for the entire trip was professional and pleasant and again, flexible and sensitive to our interests. The hotels were magnificent and the pacing of the trip, spending at least two nights in each hotel was perfect. The itinerary was everything we wanted!"
Client of Susan Morley, Journeys around the World, Cadence
"Sally Strange was wonderful so knowledgable, friendly and fun. 100% would use her services again. We feel like we have a friend for life! We LOVED our tours, where we ate lunch, and spending the days with Sally......Thanks (once again!) for looking after our clients so well. We so appreciate you. "
Lauren Ainsley, Black Tomato
"Rosie...thank you for giving us such a world-class experience in Scotland. Everyone had such a wonderful time and your presence was a large part of that. Your warmth and generosity in taking care of us on our little excursion is so beyond appreciated and I can’t wait to work with you again soon."
"Thank you so very much for the amazing trip to Scotland that you planned for us!! It was truly a once in a lifetime fabulous family trip!! Not only were the accommodations perfect, the activities were above expectations, given the people involved with so much knowledge and compassion for what they do....Many, many heartfelt thanks for making this trip so very special for our family. "
Clients of Kristen Meckem, Kristen Meckem Travel, An Affiliate of Brownell
"I work regularly with Michael Davies, who I can not praise enough! Michael is a gem to work with and always delivers extraordinary client itineraries. "
Jennifer McCrea, Boutique Travel Advisors
"We cannot thank you enough for all you did for us during our stay in Scotland! We loved every minute of it....and we loved you teaching us the history of each town and visit. "
The Pogue Family - Clients of Amy Spence, Strong Travel
"We are so grateful for professionalism, expertise, and purely fun personality to entertain and educate our clients in all things royal! I do believe it was a smashing success. 😊"
Pat Bowden, Red Letter Travel, an independent affiliate of Brownell
"Michael does such an outstanding job with making sure every itinerary he works on with me is well thought out. He is attentive to detail and always allows for the clients interest to be reflected in their tours. He makes sure that the perfect tour operator and chauffeur is paired with each client. I wanted you to know what a pleasure it is working with Michael and knowing my clients will always be well cared for when traveling with Dream Escape! "
Jennifer McCrea, Boutique Travel Advisors
"Without a doubt, what made all of it so special and unforgettable was having the true pleasure of having Sally Strange as our guide. She was truly incredible..so full of life, energy, amazing historical knowledge anywhere we visited was extraordinary. Her sense of humor and fun personality made her extra special. Sally was a winner in every way."
Clients of Betsy Talbot, Travel by Talbot (Brownell)
"Your team excelled on all levels! The execution of the itinerary was flawless!!! Well done. The clients LOVED Sally and this was just the second note from them about how exceptional she was. "
Cathy Major, Cerulean World Travel
"I just wanted to send an e-mail to compliment the excellent service I have received with Susie Little. She has been absolutely wonderful to work with. She is quick to respond, easily answers all of our questions, and has had to be patient with my clients as we have made many changes and updates to the itinerary. I really appreciate all of her hard work and the beautiful itinerary she put together for my clients. They said they were in AWE and everything looked fabulous! Thank you for providing such excellent service and I look forward to working with you in the near future! Thank you so much!"
Krista Boyles, Unique Romance Travel
"I want to extend my deepest gratitude for your incredible work on this project, we really could not have gotten it across the finish line without you and your team 😊"
Marieta Carrrero, Boost Journeys
"I just wanted to take a moment to thank everyone at Dream Escape who helped in making the Gialamas' visit to London special. I know Dream Escape has many people behind the scenes that work on making an itinerary such as this flow seamlessly and I just wanted to say thank you for all of your hard work! "
Jennifer McCrea, Boutique Travel Advisors
"Activities & Tours - All the events and guides were outstanding.- Guides - Simply the best. All of them. All outstanding! "
Black Tomato Clients
"Thank you for everything you did to make the entire trip, special presentations and events so special. It has added a sparkle in my life!"
Gretchen Ashworth Stewart, Client
"Dream Escape, to no one’s surprise, is the best in the business. I cannot begin to thank you for crafting a perfect vacation for these clients. They had nothing but fabulous things to say about each and every event."
Nancy Ebel, Virtuoso Travel Advisor
"Couldn’t have asked for a better 1st trip to London!......The sites we saw were the best & Sally, you went above & beyond to make it memorable"
Shannon Marie Long - Reed and Mackay
"Delightful to spend time and see the incredible city of London with you all. Dream Escape for a flawless job in seeing the best bespoke sites, Sally you are amazing. Thank you again as this was amazing"
Josh Whitaker - Owner, Rudi Steele Travel
"Probably the best of the best in the UK and Ireland for organising amazing trips. They know their stuff, have fantastic relationships with suppliers and always go the extra mile."
Rob Arrow, Al Tayyar Group
"Lovely suite. Fabulous private tours. Everything has exceeded our expectations. "
William A Heim, Client
"I had the most wonderful time with you and learned so much...What you offer is rare and much needed in the truly exclusive travel world. "
Jean Newman-Glock, Signature Travel Network
"You were the heart and soul of the trip….I truly admired your sunny personality, sense of humor, organization and professionalism. You also demonstrated that a guide’s work is never done as you were constantly researching….. Did you ever rest??? "
Sharon Delano, Frosch
"We want to thank you and the team from Dream Escape. All six of us in our group had a wonderful time, and we all agreed we owed that in large measure to the work of Dream Escape. From the onset of working with you, you demonstrated a tremendous knowledge about all the activities we wished to pursue —from playing golf to dining at excellent restaurants to seeing historical sites and the Tattoo and Fringe Festival. And, then you executed "
Thomas Cohen, Client
"THANK YOU a zillion times over for choosing/assigning Rosie to be with this family. She MADE the trip for them – there’s no other way to put it! "
Jill Jergel, Frontiers International Travel
"Our holiday in Scotland now tops their lists of best trips…… To their growing list of amazing and memorable first-time experiences, our sons may add fishing for trout and salmon on the River Tay; steering a motor boat on Loch Ness; and taking private guided tours on Culloden Moor Of the eight full days we were in Scotland, Alex and Mattie thought each and every day was the best"
Michael Guadarrama & Trammi Nguyen, clients of Peter Carideo. CRC Travel
"All six of us were deeply moved by the whole experience. Bravo Dream Escape "
Max Levy, Direct client
"Thank you Karen and all of the staff and guides affiliated with Dream Escape…..the Flemings are having an awesome tour of Scotland. You all have made me look like a star! "
Joni Gerace, The Travel Society, LLC
"Thanks for all your help and we can chalk this one up as a big success! Our anniversary celebration was all we could have hoped for "
Clients of Courtney Regan, Affiliate of Brownell Travel
"Rosie was MORE than outstanding – she went out of her way to help us in every regard...She was so knowledgeable – we all loved her"
Jill A. Jergel, Frontiers International Travel
"I cannot thank you, Nicola and all the Dream Escape “clan” for the wonderful care & attention you have provided, and are providing for my clients"
Cindy Evans, Travel Consultant
"I hope I have another opportunity to work with Dream Escape in the near future. The company is so professional, yet approachable and easy to work with. It has been a pleasure!"
Carole McFarland, Universal Travel
"Dream Escape is delivering in a superb manner. Jim Johnston is a great driver and one of the best guides we've had - I wish to very much thank the Dream Escape Team for fulfilling a Dream…"
Donald M. Davis, President, Luxury Travel, Inc.
"Thank you all so much it's great to have trusted friends on the ground to take care of our clients!"
Peter Carideo, CRC Travel
"The trip was great.... Dream Escape is the name of the game"
Ann Lipschitz, Worldview Travel
"Your level of service is just outstanding"
Debra Fini, VWTI
"Dream Escape don’t just organise trips – they create adventures"
Financial Times, How to Spend it
"It was, without doubt, one of the most spectacular weekends I have ever had"
"David Tobin’s an ace at getting inside private castles and estates and he’s well connected.... "
Conde Nast Traveller Magazine
"The level of service they provide is outstanding. They truly care about every aspect of the trip to ensure you have a fantastic stay. Rosie is a hidden gem of a tour guide. Just fabulous."
Yvonne Malka, Signature Travel Network, April 2018